Customer
CARE
MECON NZ | Customer care
How we can support you
MECON NZ recognises that some consumers may require additional support when dealing with us. You can read our Family Violence & Supporting Vulnerable Customers Policy here.
If you’re having trouble paying a financial obligation to us, please let us know about your situation. We may work out a plan with you, such as offering instalment payments, put recovery action on hold, deduct an excess etc.
The support that is provided does not include support with paying the premiums under an insurance policy we have issued.
Fast tracking of urgent claims
If an event, such as a natural disaster, has meant you have to make a claim under your policy and resulted in you being in urgent financial need of benefits under that policy, please let us know. We might be able to speed up our assessment to give you a decision on your claim or pay an advance amount to assist ease your financial need.
Contacting AIG for support
Please see AIG’s website AIG Complaints and Feedback or send an email to [email protected].
Dispute Resolution / Complaints
MECON NZ is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with MECON NZ including the conduct of its agents. MECON NZ will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you. We are listed on their financial service provider register as: Mecon Insurance Limited member number 6483. Click here to learn how to make a complaint.
Click here to read our complaints process.
Contact us
Click here for current contact details.