MECON Insurance

Claims Information

Need to make a claim?

MECON’s claims professionals will help you throughout the claims process, ensuring that you are well informed on the status of your claim along the way.

Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on +61 2 9252 1040.

Step 1: Stay Safe

Make sure you and anyone involved are safe and secure.

Call the police if required by law or your policy.

Step 2: Gather Information

Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.

If you have your phone or a camera handy, take some photos of the incident.

Step 3: Call or Click

Tell us what has happened straight away.

Call your broker or MECON on +61 2 9252 1040 or make a claim by completing the most appropriate form.

What happens after you make a claim?

Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, please contact our claims professionals on +61 2 9252 1040.


We will ask you to obtain a quote or a costing to repair and/or replace the items affected.


We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.


We will take care of any settlements for damage to other parties, or recover any losses from third parties.


MECON is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with MECON including the conduct of its agents. MECON will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.

Click here to read our complaints process.

Contact information

Claim Forms

Award winning service.

MECON Insurance is pleased to be recognised by two independent industry awards.

The first is the LMI ClaimsComparison, where MECON Insurance is the only insurer in Australia to achieved a 5 star claims service rating for construction and for contractors plant. LMI ClaimsComparison rates the claims service of major Australian insurers based on speed, proactiveness, accuracy and fairness.

We were also named as a finalist for the 2019 Mansfield Awards in the specialist category. The Mansfield Awards are part of an annual industry awards event, emphasising the vital role that claims professionals play in the insurance industry and recognising those achieving excellence in this field.