Need to make a claim?
MECON’s claims professionals will help you throughout the claims process, ensuring that you are well informed on the status of your claim along the way.
Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on +61 2 9252 1040.
Step 1: Stay Safe
Make sure you and anyone involved are safe and secure.
Call the police if required by law or your policy.
Step 2: Gather Information
Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.
If you have your phone or a camera handy, take some photos of the incident.
Step 3: Call or Click
Tell us what has happened straight away.
Call your broker or MECON on +61 2 9252 1040 or make a claim by completing the most appropriate form.
What happens after you make a claim?
Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, please contact our claims professionals on +61 2 9252 1040.
We will assess the quotes and damage, and thereafter give approval to repair the damage or replace your goods.
We will take care of any settlements for damage to other parties, or recover any losses from third parties.
MECON is committed to meeting and exceeding our clients’ expectations whenever possible and would like to know if your expectations haven’t been met. You are entitled to make a complaint about any aspect of your relationship with MECON including the conduct of its agents. MECON will attempt in good faith to resolve any complaint/dispute in a fair, transparent and timely manner.
Click here to read our complaints process.
Find our current contact details here.